Your informationPrivacy policyWhat we collect, why, and how to ask us about it

Last updated 14 September 2026

Who is responsible

Kids Critters Ltd is the data controller. We are registered in England and Wales, company number 13643791, based in Dorking, Surrey.

Questions about this policy, or about your information: tiffany@kidscritters.co.uk or 07881 778717.

What we collect

It depends on how you get in touch, and which service you use.

When you use the contact form

We receive your name, email address, phone number if you give one, which service you selected, and your message. The form is delivered to Tiffany by Formspree, which processes the submission so it arrives as an email.

When you book or use a service

We keep the details needed to run the work: how to reach you, your child’s first name and age where relevant, session notes, and anything you have asked us to write for a school, SENCO or local authority. For holiday camps we also need emergency contact details and anything you tell us your child needs that day.

When you use this website

We store a small number of essential choices in your browser (theme, cookie consent, paused motion). Analytics cookies run only if you accept. That is set out on the cookies page.

Children’s information

Therapy, camps, parties and school visits are for children. We may be told things about a child’s diagnosis, sensory needs, school situation or health because that is how the work is done safely. We treat that as sensitive information. We do not need a diagnosis on file to book, and we do not ask for more than we need.

We do not use children’s details for marketing. Testimonials on this site are attributed by role and place, not by a child’s name.

Why we use it

To reply to you. To run sessions, camps, workshops and parties. To write session reports when you have asked for them. To keep people and animals safe. To meet legal and insurance duties. To improve the website, only if you have accepted analytics.

The legal bases under UK GDPR are: taking steps to provide a service you have asked for; our legitimate interests in running a safe practice and a working website; consent, where you have agreed to analytics cookies or to us sharing information with a school or local authority; and legal obligation where the law requires us to keep or disclose something, including safeguarding.

Who we share it with

Tiffany is the practitioner. There is no office team and no handover to associates.

• Formspree — delivers the contact form.
• Google — Google Analytics 4 (G-HNV6N54ZC7) and Google Tag Manager (GTM-WBX8CD3N), only after you accept cookies.
• Schools, SENCOs and local authorities — only when you have asked us to write or share something, or when we are required to for safeguarding.
• Insurers, accountants or professional advisers — only what they need, if a claim or a legal duty arises.

We do not sell your information. We do not pass it to mailing lists.

How long we keep it

Enquiry messages that do not become a booking are kept long enough to reply and then deleted when they are no longer needed. Records of sessions, camps and other work are kept while we are working with you, and for a reasonable period afterwards to meet insurance and legal requirements. You can ask what we still hold.

Your rights

You can ask for a copy of the information we hold, ask us to correct it, ask us to delete it, object to or restrict how we use it, and ask for it to be transferred where that right applies. If we are relying on consent, you can withdraw it. Safeguarding and legal duties can limit what we are able to delete.

If you are not satisfied with how we handle this, you can complain to the Information Commissioner’s Office at ico.org.uk.

Cookies

Essential storage keeps the site working. Analytics run only after a clear yes. Full detail, and a way to change your mind, is on the cookies page.